AdFlowRefund and cancellation policy
Draft — this text is under legal review and may change before launch.
Placeholders are in [square brackets]. See also the terms of service.
Cancelling
Cancel any time [from the billing page / app settings]. No further charges are taken; your plan runs until the end of the period you already paid for and then moves to Free.
Refunds
- Duplicate or erroneous charges — refunded in full to the same card within [5–7 working days].
- The rest of a current month or year — not refunded pro rata, unless the law requires it.
- Top-up packs — refundable within [7] days of purchase if no ad from the pack was used.
- Videos that fail to render — do not count towards your weekly allowance [to be confirmed].
UK and EU consumers
If you buy as a consumer in the UK or EU you have a 14-day right to cancel a digital service. When you ask us to start the service straight away, you acknowledge that if you cancel within 14 days we may deduct the value of the service already provided (for example, ads already generated). [Wording to be checked against the Consumer Contracts Regulations 2013 and Directive 2011/83/EU.]
India
Your rights under the Consumer Protection Act, 2019 are not affected. Grievance Officer: [name — to be appointed].
To request a refund, email hello@adflow.tradik.dev from your account's email address.